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Short Description: Apr 28, 2007 ... In Proc CHI 2006, ACM Press, pp. 581-. 590. [3] Fox, S. and Beier, J. Online Banking 2006: Surfing. to the Bank. (2006). Available: ...

Content Inside: Evaluating Usability and Security with Users of All Ages Barry Po Martin Renaud Abstract Cogneto Development Inc. Cogneto Development Inc. Although studying the users of security technologies 330-1085 Homer St. 330-1085 Homer St. already presents unique challenges for HCI, testing Vancouver, B.C., Canada Vancouver, B.C., Canada these technologies with users of all ages (including V6B 1J4 V6B 1J4 children and the elderly) introduces many other issues bpo@cogneto.com mrenaud@cogneto.com that must be addressed. Among these, understanding special ethical and legal considerations, addressing Engilla Loo Patrick Audley protocol compliance, and managing testing outcome Cogneto Development Inc. Cogneto Development Inc. expectations need additional attention. Based on our 330-1085 Homer St. 330-1085 Homer St. experiences in testing with users of all ages, we Vancouver, B.C., Canada Vancouver, B.C., Canada suggest some strategies for dealing with these kinds of V6B 1J4 V6B 1J4 issues. eloo@cogneto.com paudley@cogneto.com Keywords Security, user studies, children, elderly, best practices. ACM Classification Keywords H5.m. Information interfaces and presentation (e.g., HCI): Miscellaneous. Introduction Continuous evaluation and user testing are important components of developing systems that are both usable Copyright is held by the author/owner(s). and secure. As is true about evaluation in HCI in CHI 2007, April 28 ≠ May 3, 2007, San Jose, USA general, formal and controlled user studies remain an ACM 1-xxxxxxxxxxxxxxxxxx. important way for researchers and practitioners to understand the usability issues and effectiveness of

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