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Troubleshooting Guide for Cisco CallManager
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Short Description: Troubleshooting Guide for Cisco CallManager Release 4.2. OL-8742-01. Gateway Issues. 6-20. Gateway Reorder Tone. 6-20. Gateway Registration Failure ...
Content Inside: Troubleshooting Guide for Cisco CallManager Release 4.2 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-8742-01 Document OutlineTroubleshooting Guide for CiscoCallManagerContentsPrefacePurposeAudienceOrganizationRelated DocumentationConventionsObtaining DocumentationCisco.comDocumentation DVDOrdering DocumentationDocumentation FeedbackCisco Product Security OverviewReporting Security Problems in Cisco ProductsObtaining Technical AssistanceCisco Technical Support & Documentation WebsiteSubmitting a Service RequestDefinitions of Service Request SeverityObtaining Additional Publications and InformationTroubleshooting OverviewCiscoCallManagerServiceabilityHardware and Software CompatibilityGeneral Model of Problem SolvingNetwork Failure PreparationIP Telephony NetworksWhere to Find More InformationTroubleshooting ToolsSniffer TracesDebugsCiscoCallManager Troubleshooting ToolsCiscoSecure TelnetCommand Line ToolsShow CommandCiscoCallManager System Performance MonitoringPath Analysis OperationSystem Log Management ProcessSimple Network Management Protocol SupportCiscoWorks2000Cisco Discovery Protocol SupportSQL Query AnalyzerTroubleshooting TipsWhere to Find More InformationInstallation, Backup, and Restore IssuesQuick Upgrade, Backup, and Restore TipsRestore Location When You Have Two Different Versions of CiscoCallManagerBAT for Faster Transfer of DataUpgrade, Backup, and RestoreBack Up the PublisherThird-Party Backup UtilitiesInstallation IssuesUnable to Change the Server Name for CiscoCallManagerBoot Failure RecoveryOne Publisher, Two Subscribers: All Three Databases Have Different Information After an Install o...Upgrade IssuesSubscriber Upgrade Fails: Unable to Find Updated DatabaseBlank Enterprise Parameters Page After UpgradeRelated InformationBackup and Restore IssuesBackup to Local Tape Drive Is Not Working and Terminates with Error Code 1165When Installing CiscoCallManager, No Prompt Displays for a Backup DestinationSti Backup Utility in CiscoCallManager Stuck on ¨Cancelling BackupˇAfter a Restore, Database Is CorruptRelated InformationCiscoCallManager System IssuesCiscoCallManager System Not RespondingCiscoCallManager System Stops RespondingUnexpected EventLack of ResourcesChecking Settings on the Backup Utility to Avoid High CPUSetting up Performance Monitor Counter LogsCiscoCallManager Administration Page Does Not DisplayErrors Occur When Attempting to Access the CiscoCallManager Administration Page from the BrowserYou Are Not Authorized to View This PageErrors Occur When Attempting to Access the CiscoCallManager Administration Page from a Browser o...Problems Displaying or Adding Users With CiscoCallManagerSQLSvc User Cannot Log InName to Address Resolution FailingUnable to Change the Server Name for CiscoCallManagerDefault Web Site Under IIS Has Improper SettingPort 80 Is Blocked in One or More Routers Between Your Local Browser and the CiscoCallManager Se...You Attempt to Access a Machine Where Access Is Explicitly DeniedImproper Network Setting Exists in the Remote Machine Where You Are BrowsingReplication Fails Between the Publisher and the SubscriberCannot Update Data Because the Publisher Is Not AvailableSubscriber Stops Replicating Data From the PublisherSlow Server ResponseMismatched Duplex Port SettingsJTAPI Subsystem Startup ProblemsJTAPI Subsystem is OUT_OF_SERVICEMIVR-SS_TEL-4-ModuleRunTimeFailureMIVR-SS_TEL-1-ModuleRunTimeFailureJTAPI Subsystem is in PARTIAL_SERVICESecurityChanging IIS Parameters for SecurityNear-Term Security SolutionsLong-Term Security SolutionsRelated InformationVirus ProtectionDirectory IssuesReplication IssuesDC Directory StabilityDCD InstabilityApplication Profiles Are Not Shown for User Configuration with the DC DirectoryAdd a New User Does Not Work and You Cannot Access the DC Directory AdministratorSchema Update Fails in Active Directory if Child domain is DownNetscape Directory Plugin Over SSL Fails After Failure in Accessing the User PagesNetscape Directory Integration Using LDAP over SSL requires CA Certificate in DatabaseRelated InformationDevice IssuesVoice QualityLost or Distorted AudioCorrecting Audio Problems from the CiscoIPPhoneEchoOne-Way Audio or No AudioCodec and Region MismatchesLocation and BandwidthPhone IssuesPhone ResetsDropped CallsGateway IssuesGateway Reorder ToneGateway Registration FailureGatekeeper IssuesIntercluster Trunks or H.225 TrunksAdmission RejectsRegistration RejectsCiscoCallManager Locks the B-Channel and Sends RestartChannel RestartsB-Channel Remains Locked When Restart_Ack Does Not Contain ChannelIEDial Plans and Routing IssuesRoute Partitions and Calling Search SpacesGroup Pickup ConfigurationDial Plan IssuesProblem When Dialing a NumberSecure Dial PlanCiscoCallManager Services IssuesNo Available Conference BridgeHardware Transcoder Not Working As ExpectedNo Supplementary Services Available On An Established CallVoice Messaging IssuesVoice MessagingVoice Messaging Stops After 30 SecondsUnity IssuesUnity Does Not Roll Over: Receive Busy ToneCalls Forwarded to Voice Messaging Are Treated as a Direct Call to UnityAdministrator Account Not Associated with CiscoUnity SubscriberNoise in Recorded Message on CiscoUnity 3.1.2 or 3.1.3Opening a Case With TACRequired Preliminary InformationNetwork LayoutProblem DescriptionGeneral InformationTAC WebCCO CasesAttachmentsCisco Live!Remote AccessCisco Secure TelnetFirewall ProtectionCisco Secure Telnet DesignCisco Secure Telnet StructureWhere to Find More InformationCase Study: Troubleshooting Intracluster Phone CallsSample TopologyCiscoIPPhone Initialization ProcessCiscoCallManager Initialization ProcessSelf-Starting ProcessesCiscoCallManager Registration ProcessCiscoCallManager KeepAlive ProcessCiscoCallManager Intracluster Call Flow TracesCase Study: Troubleshooting CiscoIPPhone-to-CiscoIOSGateway CallsCall Flow TracesDebug Messages and Show Commands on the CiscoIOSGatekeeperDebug Messages and Show Commands on the CiscoIOSGatewayCiscoIOSGateway with T1/PRI InterfaceCiscoIOSGateway with T1/CAS InterfaceCase Study: Troubleshooting Intercluster Phone CallsSample TopologyIntercluster H.323 CommunicationCall Flow TracesFailed Call FlowIndex
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