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Credit Card Disputes
Source: www.consumerlaw.org
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Short Description: Thieves might use the consumer’s credit card number to buy a big-ticket item, .... you can withhold payment to your credit card lender for poor quality ...
Content Inside: NATIONAL CONSUMER LAW CENTER INC Consumer p 77 Summer Street, 10th Fl Boston, MA 02110 617 542-8010 for Older www.nclc.org Facts Americans Your Credit Card Rights Most credit card consumers experience problems with credit card bills at some point in their lives. A merchant might bill them twice for the same item or bill them for more than the agreed-to amount. Mail-order merchandise might never arrive, but a charge will appear on the consumer's credit card bill. Thieves might use the consumer's credit card number to buy a big-ticket item, such as a TV or computer. Even worse, some consumers have become victims of identify theft, the fastest growing crime in the U.S. Criminals open up credit card accounts in the name of innocent consumers and run up huge bills that the consumers don't know about until the bill collector calls. Fortunately, federal law protects consumers in all of these situations. It forces credit card companies to pay attention to consumers when they have a dispute about a credit card transaction. It prevents them from harming a consumer's credit record or filing a collection lawsuit while a dispute is being resolved. Types of Credit Card Disputes There are three separate protections for credit card consumers. Each of these protections are intended to require the credit card lender to follow certain procedures when you have a problem with a credit card transaction. They do not require the lender to come to any particular decision, that is, they do not prevent the lender from concluding at the end of an investigation that you are liable for a particular charge. Your actual liability for a charge will depend on state or other federal law and the facts in your situation. 1. Unauthorized use The first credit card protection shields you against liability for unauthorized use of your credit card, that is, when someone steals, borrows or otherwise uses your card or card number without permission. These problems have increased 1
